1. Overview

As ReHaulX is a digital AI content repurposing service, we don't ship physical products. This policy outlines our digital service delivery, processing times, and content delivery methods.

2. Service Delivery

Digital Delivery Method

Platform Access: Immediate access to tools upon subscription
Content Processing: AI-generated content delivered through web interface
Download Options: Export content in various formats (PDF, DOCX, TXT)
Cloud Storage: Generated content stored in your account dashboard

Processing Times

Video Analysis: 2-5 minutes for standard length videos (up to 60 minutes)
Content Generation: 3-10 minutes depending on output format and length
Bulk Processing: Extended time for multiple videos or large files
Peak Times: Processing may take longer during high-demand periods

3. Availability and Uptime

Service Reliability

Target Uptime: 99.9% availability
Maintenance Windows: Scheduled during off-peak hours with advance notice
Status Page: Real-time service status at status.rehaulx.com
Notifications: Email alerts for planned maintenance

Geographic Availability

Global Access: Available worldwide with internet connection
CDN Delivery: Content delivered through global content delivery network
Regional Compliance: Service adapted for local data protection laws
Language Support: Interface available in multiple languages

4. Content Processing Workflow

Upload Process

YouTube Integration: Direct URL processing from YouTube
File Uploads: Support for MP4, MOV, AVI formats (coming soon)
Size Limits: Up to 2GB file size for premium accounts
Format Validation: Automatic format checking and conversion

AI Processing Pipeline

Video Analysis: Transcript extraction and content analysis
Content Structuring: Identifying key themes and segments
Format Generation: Creating content for different platforms
Quality Review: Automated quality checks and formatting
Delivery: Content made available in user dashboard

5. Delivery Timelines

Standard Processing

Blog Posts: 5-15 minutes after video processing
Social Media Content: 3-10 minutes for multiple posts
Newsletter Content: 10-20 minutes for comprehensive formatting
Custom Formats: Variable timing based on complexity

Factors Affecting Speed

Video Length: Longer videos require more processing time
Content Complexity: Technical or specialized content takes longer
System Load: High traffic periods may extend processing times
Quality Settings: Higher quality outputs require additional processing

6. Access and Retrieval

Account Access

Web Dashboard: Primary interface for accessing generated content
Mobile Responsive: Optimized for mobile and tablet access
Download Options: Multiple export formats available
Cloud Sync: Content synced across devices

Content Storage

Retention Period: Generated content stored for 90 days
Backup Options: Users encouraged to download important content
Account Deletion: Content removed 30 days after account closure
Data Export: Bulk export options available upon request

7. Quality Assurance

Content Quality Standards

Accuracy: AI-generated content reviewed for coherence and accuracy
Formatting: Professional formatting applied to all outputs
Consistency: Brand voice and style maintained across formats
Compliance: Content checked for platform-specific requirements

Issue Resolution

Quality Issues: Reprocessing available for unsatisfactory outputs
Error Reporting: Built-in feedback system for content issues
Support Response: Technical issues addressed within 24 hours
Improvement Updates: Regular AI model improvements and updates

8. Technical Requirements

System Compatibility

Browsers: Chrome, Firefox, Safari, Edge (latest versions)
Internet: Stable broadband connection recommended
JavaScript: Must be enabled for full functionality
Cookies: Required for session management

Performance Optimization

CDN Distribution: Fast content delivery globally
Caching: Intelligent caching for faster subsequent processing
Compression: Optimized file sizes for quick downloads
Mobile Optimization: Responsive design for all devices

9. Support and Assistance

Technical Support

Response Time: 24-48 hours for technical issues
Support Channels: Email, in-app chat, help documentation
Escalation Path: Complex issues escalated to engineering team
Status Updates: Regular updates on ongoing issues

User Education

Documentation: Comprehensive help articles and tutorials
Video Guides: Step-by-step processing demonstrations
Best Practices: Guidelines for optimal content processing
Community Forum: User community for tips and collaboration

10. Service Level Commitments

Performance Standards

Processing Accuracy: 95%+ accuracy rate for content generation
Uptime Guarantee: 99.9% service availability
Support Response: 24-hour response time for critical issues
Feature Updates: Monthly platform improvements and new features

Compensation for Issues

Service Credits: Available for extended downtime (>4 hours)
Reprocessing: Free reprocessing for quality issues
Account Extensions: Time extensions for service interruptions
Escalation Options: Executive review for serious service failures

11. Future Enhancements

Planned Features

API Access: Programmatic access to processing capabilities
Integrations: Direct publishing to social platforms
Advanced Formats: Additional output formats and customization
Collaboration Tools: Team features for business accounts

Beta Testing

Early Access: Priority access to new features for subscribers
Feedback Programs: User input on feature development
Testing Environment: Separate environment for trying new features
Community Involvement: User advisory board for product direction

While we don't ship physical products, we're committed to reliable, fast, and secure delivery of our digital AI content services. Contact us if you have questions about our delivery processes.

Digital Service Delivery Policy