1. Overview

This Cancellation and Refund Policy outlines the terms for subscription cancellations and refund requests for ReHaulX services. We strive to be fair and transparent in all our billing practices.

2. Subscription Cancellation

How to Cancel

Self-Service: Cancel anytime through your account dashboard
Email Support: Contact support@rehaulx.com
Effective Date: Cancellation takes effect at the end of your current billing period

Cancellation Process

Log into your ReHaulX account
Navigate to "Billing & Subscription" settings
Click "Cancel Subscription"
Confirm cancellation and provide optional feedback
Receive confirmation email with effective date

After Cancellation

Access: Continue using paid features until period ends
Data: Account data retained for 30 days after cancellation
Reactivation: Easily reactivate before account deletion
Billing: No future charges after effective date

3. Refund Policy

30-Day Money-Back Guarantee

Annual Plans: Full refund if cancelled within 30 days of initial purchase
Monthly Plans: No refunds for partial month usage
Free Trials: No refunds (no charges during trial period)

Refund Eligibility

Qualifying Situations

Technical Issues: Service unusable due to platform problems
Billing Errors: Incorrect charges or unauthorized transactions
Service Not as Described: Significant deviation from advertised features
First 30 Days: Annual subscription cancellation within guarantee period

Non-Qualifying Situations

Change of Mind: After 30-day guarantee period
User Error: Incorrect usage or misunderstanding of features
Third-Party Issues: Problems with YouTube API or external services
Violation-Related: Account suspension for terms violations

4. Refund Process

How to Request

Email: Send request to billing@rehaulx.com
Include: Account email, subscription details, reason for refund
Documentation: Provide screenshots for technical issues
Timeline: Submit within eligible timeframe

Review Process

Acknowledgment: Response within 2 business days
Investigation: Review account activity and issue details
Decision: Refund approval/denial within 5 business days
Processing: Approved refunds processed within 5-10 business days

Refund Methods

Original Payment Method: Refunds issued to original card/account
Processing Time: 5-10 business days depending on payment processor
Currency: Refunded in original transaction currency
Fees: Payment processing fees may not be refundable

5. Partial Refunds

Pro-Rated Refunds

Annual Plans: Available for first 30 days only
Calculation: Based on unused portion of subscription period
Monthly Plans: No pro-rated refunds available
Upgrades/Downgrades: Adjusted billing reflects changes immediately

Special Circumstances

Service Outages: Credits for extended downtime (>24 hours)
Feature Removal: Partial refunds if core features discontinued
Policy Changes: Grace period for significant terms changes
Account Compromise: Case-by-case review for security incidents

6. Chargeback Policy

Dispute Resolution

Direct Contact: Contact us before initiating chargebacks
Documentation: We provide comprehensive transaction records
Resolution: Most issues resolved through direct communication
Account Status: Chargebacks may result in account suspension

Chargeback Consequences

Service Suspension: Immediate suspension pending resolution
Account Review: Investigation of account activity
Reinstatement: Possible after dispute resolution
Future Billing: May require alternative payment methods

7. Enterprise and Custom Plans

Special Terms

Contract-Based: Refunds subject to signed agreement terms
Notice Period: Typically 30-60 days cancellation notice required
Custom Arrangements: Refund terms negotiated individually
Volume Discounts: Pro-rated based on contract terms

Process Differences

Account Manager: Work directly with assigned representative
Custom Review: Individual assessment of refund requests
Payment Terms: May differ from standard subscription terms
Documentation: Additional paperwork may be required

8. International Considerations

Currency and Taxes

Local Currency: Refunds in original transaction currency
Tax Implications: Consult local tax advisor for business accounts
Exchange Rates: Market rates at time of refund processing
Regional Laws: Compliance with local consumer protection laws

Regional Variations

EU Rights: Enhanced consumer protection under EU law
Cooling-Off Period: Extended rights in certain jurisdictions
Local Regulations: Additional protections may apply
Documentation: May require additional forms or processes

9. Contact Information

Billing Support

Email: billing@rehaulx.com
Response Time: 2 business days for billing inquiries
Documentation: Include account details and specific issues

General Support

Email: support@rehaulx.com
Live Chat: Available during business hours
Help Center: Self-service articles and guides

Escalation Process

Supervisor Review: Request manager review for complex cases
Executive Contact: CEO@rehaulx.com for unresolved disputes
Ombudsman: Third-party mediation for serious conflicts

10. Policy Updates

Change Notifications

Email Alerts: Notification of policy changes to active subscribers
Website Updates: Current policy always available online
Grandfathering: Existing subscriptions may retain previous terms
Effective Date: Changes effective 30 days after notification

Version Control

Date Stamps: All versions include last updated date
Archive: Previous versions available upon request
Transition: Grace period for policy changes
Communication: Clear explanation of changes provided

We're committed to fair billing practices and customer satisfaction. When in doubt, don't hesitate to contact our support team for clarification or assistance.

Cancellation & Refund Policy